Refund policy

This policy applies to consumer orders completed through the Ps Its Vintage website or another distance-selling method.

For eligible distance purchases, you must notify me within 14 days of receiving your order if you wish to cancel and return it. Once you have notified me, you must send the item back within a further 14 days. You do not need to provide a reason for a change-of-mind return.

Eligibility and Condition

You may carefully inspect and try on the jewellery in the same way that you reasonably could in a shop. It should not be worn for longer than is reasonably necessary to inspect it and should not be resized, repaired, engraved, damaged or otherwise altered after delivery.

Please return the item with any box, certificate, accessories and packaging supplied with it where reasonably possible.

The Ps Its Vintage security identification label helps confirm the identity and condition of the jewellery. Please keep the label intact and attached while inspecting or trying on the item. Removing the label is not necessary in order to inspect or try on the jewellery.

If a change-of-mind return is received without the original security identification label intact and attached, the item may be subject to additional identity, authenticity and condition checks.

Removal of or tampering with the label does not, by itself, automatically remove a statutory cancellation or withdrawal right. However, where removal of or tampering with the label, wearing the item, alteration, damage or other handling beyond what is reasonably necessary has caused an actual reduction in the item's value, I may make an appropriate deduction from the refund to the extent permitted by law.

If the item returned is not the original item supplied, no refund will be due for the substituted item. This does not affect statutory rights relating to the item originally purchased.

How to Start a Return

Please email sales@psitsvintage.co.uk within the applicable cancellation period to notify me that you wish to cancel and return your order.

You may also use the model cancellation form below. You do not have to use the form. An email or another clear statement confirming your decision to cancel is sufficient, provided it is sent before the cancellation deadline.

I will provide the appropriate return instructions. Please do not send jewellery to an address shown on the original outer packaging without first checking the return instructions, as this may delay your return.

UK Returns

UK change-of-mind returns are free when the return method provided by Ps Its Vintage is used.

Please use the enclosed prepaid Royal Mail Special Delivery return packaging where supplied and follow the instructions provided. Obtain and retain proof of postage until your refund has been completed.

If the prepaid return packaging is unavailable, please contact me before sending the item so that I can provide an appropriate prepaid return method.

International Returns

You are responsible for arranging and paying for international change-of-mind return postage unless applicable consumer law requires otherwise.

Please use an appropriate tracked return service with insurance covering the item's full purchase value. You should confirm that the carrier's insurance specifically covers jewellery, precious metals and gemstones, as some services exclude them.

Please retain proof of postage, tracking and insurance until the return and refund have been completed.

If suitable full-value insurance is genuinely unavailable from your location, please contact me before sending the item so that an appropriate return method can be discussed.

You are responsible for taking reasonable care of the item and packaging it securely when arranging its return. These return-postage arrangements do not limit your statutory consumer rights.

Faulty, Damaged or Misdescribed Items

Please inspect your order when it arrives and contact me as soon as reasonably possible if an item is faulty, damaged in transit or not as described when received.

Where an item is faulty, damaged in transit or not as described, I will provide the remedy required by applicable consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Where return of the item is required because it is faulty, damaged in transit or not as described, I will arrange or cover the reasonable cost of an appropriate return method as required by law.

Your statutory rights are not affected.

For transit claims, please retain all packaging, including the outer box, inner packaging and any inserts, and take clear photographs of the item, outer box, packaging and shipping label. Where possible, please send these within 48 hours of delivery because they may be required for a claim with the delivery provider. Contacting me after 48 hours does not remove your statutory rights.

Exchanges

As almost every piece is one of a kind, a direct exchange may not always be possible. If you would prefer another item, the simplest option is normally to return the original item in accordance with this policy and place a separate order for the new piece.

European Union 14-Day Right of Withdrawal

For eligible distance purchases delivered to a consumer in the European Union, you generally have 14 days from delivery to notify me that you wish to withdraw from the purchase without giving a reason. You must then send the goods back within the applicable return period.

You can exercise this right using the online withdrawal function. You may also notify me by email or another clear statement confirming your decision to withdraw.

The online withdrawal function is provided so that eligible EU customers can submit a withdrawal request electronically. After submission, the withdrawal service provides confirmation of the request in accordance with the applicable process.

You may inspect the item only to the extent reasonably necessary to establish its nature and characteristics. Where handling beyond what is reasonably necessary causes an actual reduction in value, an appropriate deduction may be made where permitted by applicable law.

Please keep the Ps Its Vintage security identification label intact and attached while inspecting or trying on the jewellery. Removal of the label does not by itself remove a statutory withdrawal right, but any actual reduction in value resulting from excessive handling may be taken into account where the law permits.

For international change-of-mind returns, you are responsible for arranging and paying for return postage unless applicable consumer law requires otherwise. Please use an appropriate tracked service with insurance covering the item's full purchase value.

Refunds

I will let you know when your return has been received and inspected.

For an eligible cancellation or withdrawal, reimbursement will be made without undue delay and within the period required by applicable consumer law.

For distance sales of goods, reimbursement is generally due no later than 14 days after I am informed of your decision to cancel or withdraw. I may withhold reimbursement until I have received the goods back or you have supplied evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed where permitted by law.

A change-of-mind refund will include the price paid and any charge paid for the least expensive standard outbound delivery option offered when the order was placed. If you chose a more expensive or express delivery service, the additional cost of that service does not normally have to be refunded.

UK change-of-mind return postage is free when the return method provided by Ps Its Vintage is used. International change-of-mind return postage is the customer's responsibility unless applicable consumer law requires otherwise.

Your bank, card issuer or payment provider may take additional time to display a completed refund in your account. If more than 15 business days have passed since I confirmed that a refund was issued, please email sales@psitsvintage.co.uk.

Model Cancellation Form

You may copy and send the form below if you wish to cancel an eligible distance purchase. You do not have to use this form. An email or another clear statement confirming your decision to cancel is also sufficient.

Nothing in this policy limits or excludes any statutory consumer rights.