Do you ship internationally?

Yes. International shipping is available and calculated at checkout based on your delivery location.

What if I remove the label?

Returns cannot be accepted if the label has been removed or tampered with. Please only remove it if you intend to keep the item.

Frequently Asked Questions

Q: Do you offer tracked delivery?

Yes. All orders are sent using fully tracked services. You'll receive tracking information by email when your order is dispatched.

Q: Can I return an item if it doesn’t fit?

Yes. Returns are accepted for size-related issues if the item is in its original condition and the tag is still attached.

Q: Are your items hallmarked?

Most pieces are hallmarked. Any missing stamps or partial marks are noted clearly in the listing.

Q: Do you issue certificates of authenticity?

No certificates are issued unless clearly stated. Hallmarks and gemstone tests are noted in the description if applicable.

Q: Can your rings be resized?

Some rings can be resized depending on the design. I’m happy to provide measurements so you can check with a local jeweller.

Q: How do I find my ring size?

Use a ring sizer, visit a local jeweller, or check my Ring Size Chart & Calculator. I can provide measurements if needed.

Q: Does my order come in a gift box?

Yes. All jewellery is carefully packaged in gift-ready wrapping. Some pieces may come in original boxes if stated in the listing.

Browse answers to the most common questions about buying preloved, vintage and antique jewellery online. From hallmarks and ring sizing to delivery, packaging and jewellery care, everything you need to know before ordering from Ps Its Vintage.

📦 Shipping & Delivery

How long does delivery take in the UK and Ireland?+

Most orders arrive within 2 to 5 working days once dispatched. All items are posted from Northern Ireland using trusted postal services, so delivery speeds are usually reliable throughout the UK and Ireland. View full shipping info.

Do you offer tracked delivery?+

Yes — all orders are sent using fully tracked services. You'll receive a tracking number by email as soon as your parcel is on the way. You can also track your parcel here once logged in.

Do you ship outside the UK and Ireland?+

Yes, I do ship internationally. Shipping rates and estimated delivery times are calculated at checkout depending on your location. Check international delivery info.

Can I choose express or next-day delivery?+

Yes. UK orders are always sent via Royal Mail Special Delivery, which is tracked and usually arrives the next working day after dispatch. For international orders, I use Royal Mail International Tracked & Signed wherever available, or the closest equivalent with full tracking and insurance. If you need something urgently, feel free to get in touch before ordering.

What if my parcel hasn’t arrived or is delayed?+

Please check your tracking link first, as it often shows the most up-to-date status. If it’s still unclear, just send me a message and I’ll look into it right away.

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📮 Shipping Regions & Customs

Will I have to pay customs or import charges?+

If you're ordering from outside the UK, customs or import charges may apply depending on your country’s rules. These charges are the buyer’s responsibility and vary based on local laws. I always complete customs declarations clearly and accurately to help avoid unnecessary delays. For full details, see the shipping policy here.

Is Northern Ireland part of the UK or Ireland for shipping?+

Northern Ireland is legally part of the UK and all parcels are sent from there. However, under the Windsor Framework, it follows special EU-style customs rules:

To the Republic of Ireland (EU): Parcels are treated as EU goods and not subject to import VAT or customs duties, though they may still clear Irish customs. See An Post’s customs guide for more.
To Great Britain (England, Scotland, Wales): Parcels are treated as internal UK mail — no EU customs checks and no tariffs.
Outside the UK or EU: Standard customs rules and import charges may apply depending on your destination. If you're unsure, feel free to ask before ordering.

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🔄 Returns & Cancellations

What is your returns policy?+

Returns are accepted if the item is in its original condition and the label is still attached. I recommend opening your parcel carefully until you're sure you’re keeping it. Return postage is the responsibility of the buyer. You can see the full returns policy here.

How do I request a return?+

Please get in touch within 14 days of receiving your order if you’d like to return an item. I’ll provide the return address and instructions. Items must be returned in the same condition, with the label still attached. Contact me here to start the return process.

Do you accept cancellations?+

Yes, cancellations are accepted as long as the item hasn’t already been dispatched. If you change your mind, please get in touch as soon as possible.

Can I return an item if it doesn’t fit?+

Yes, size-related returns are accepted as long as the item is in its original condition and the label is still attached. Sizes for rings, necklaces, bracelets and other pieces are always included in the listing — see sizing guidance here. I'm happy to help with measurements or advice before you buy, just send me a message.

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📏 Ring Sizes & Fit

Can your rings be resized?+

Some rings can be resized, but others cannot. It depends on the design, stone placement, and the thickness or condition of the band. Rings with full eternity settings, delicate shoulders, or certain mountings are usually not suitable. Even when resizing is possible, it's generally limited to going up or down by one or two sizes. It’s best to check with a trusted local jeweller before buying. I'm always happy to provide detailed measurements to help you decide.

Do you offer a resizing service?+

No, I don’t offer resizing, alterations, or modifications. All items are sold as listed. However, I'm happy to provide detailed measurements if you'd like to check with your own jeweller before buying.

How do I find my ring size?+

If you're not sure of your size, I recommend using a ring sizer or having your finger measured at a local jeweller. You can also use my Ring Size Chart & Calculator to compare international sizes and inner diameters, or ask me to measure a specific ring for you. For more accuracy, you can refer to the ISO 8653:2016 ring size standard.

Can I measure my ring size with a tape measure?+

You can get a rough estimate using a flexible tape or strip of paper, but it's not a reliable method. Even small errors can lead to the wrong fit, especially with secondhand or antique rings where sizing really matters.

If you do try it, wrap the tape around the base of your finger, mark the overlap, and measure in millimetres. Then check my Ring Size Chart & Calculator to compare sizes.

For best results, I recommend using a proper ring sizer or visiting a local jeweller.

What if I’m between ring sizes?+

If you're in between sizes, it's usually best to size up slightly for comfort, especially on wider bands. You’re always welcome to ask for a measurement check before purchasing.

Do you offer adjustable rings?+

Yes, some rings are adjustable and will be clearly marked as such in the listing. If you’re looking for one, feel free to ask or browse all available rings to see what’s currently listed.

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🔍 Hallmarks, Materials & Stones

Are your items hallmarked?+

Most pieces are hallmarked, and all hallmark details are included in the listing if present. If a piece is unstamped, this will be clearly stated in the description.

What do hallmark symbols mean?+

Hallmarks tell you important information like the metal type, purity, assay office, and sometimes the year or maker. If you're unsure how to read them, feel free to visit my guide on how to read vintage jewellery hallmarks for a simple explanation of what to look for. You can also find more details on the London Assay Office (Goldsmiths’ Company Assay Office).

Are the stones tested and natural?+

All stones are tested using professional tools where possible. Listings will always state whether a stone is natural, synthetic, or lab-created if known. In cases where identification is uncertain, I’ll note that clearly in the description.

Do you issue certificates of authenticity?+

No certificates are issued unless specifically stated in the listing. I always document hallmarks, materials, and test results where relevant.

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🧾 Authenticity, Wear & Condition

Is vintage jewellery supposed to have signs of wear?+

Yes — light wear is completely normal in vintage and antique jewellery. These signs of age give each piece character. I always show any visible wear clearly in the photos and list it in the description.

Do you polish or restore items before sale?+

Each item is gently cleaned and checked before listing. I don’t over-polish, as that can remove original patina or fine details. If a piece has been professionally restored or serviced, that will be noted in the description. For tips on how to clean and store your jewellery at home, you can read my guide on how to care for vintage and secondhand jewellery.

Will I receive the exact item in the photos?+

Yes — every item is one of a kind, and the piece shown in the photos is the exact one you’ll receive. I always photograph the actual piece from multiple angles so you can see condition and details before buying.

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🎁 Packaging & Gifts

Does my order come in a gift box?+

Yes — all jewellery is carefully packaged in gift-ready wrapping, suitable for gifting or keeping. Some pieces may also come in original vintage boxes if stated in the listing.

Can I include a gift message?+

Absolutely. Just leave a note at checkout and I’ll include a hand-written message with your order at no extra cost.

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💬 General Enquiries & Trust

Where do you source your jewellery from?+

Every piece is carefully selected from trusted dealers, antique fairs, and private collections across Northern Ireland, Ireland, the UK, and occasionally further afield. I focus on quality, condition, and sustainability, choosing each item with care.

Why do you have both an address in Northern Ireland and Ireland?+

I regularly attend antique fairs, vintage fairs, shows, and exhibitions across both Northern Ireland and the Republic of Ireland. Having a presence in both regions allows me to meet customers in person, work with local jewellery experts, and move between locations depending on where I’m exhibiting. Everything is still run by one person. You can read more about my background on the About Ps Its Vintage page, and see upcoming fairs and events on the Events page.

Where can I meet you in person?+

I regularly exhibit at antique fairs, vintage fairs, shows, and exhibitions across Northern Ireland and the Republic of Ireland. If you’d like to browse in person or say hello, you can find my upcoming schedule on the Events page.

Can I ask for more photos before buying?+

Yes. If you’d like additional photos or close-up images of a particular item, just send me a message and I’ll provide them if available.

What if I remove the tag?+

Please only remove the label if you’re sure you want to keep the item. Returns cannot be accepted if the tag has been removed or tampered with. You can read the full return terms in the refund policy.

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