Privacy policy

This Privacy Policy explains how Ps Its Vintage collects, uses, stores and shares personal information when you visit www.psitsvintage.co.uk, place an order, contact me or otherwise use the services provided through the website.

Ps Its Vintage is responsible for the personal information described in this policy. I take the privacy of customers and website visitors seriously and only use personal information where there is an appropriate lawful reason to do so.

Last updated: 12 August 2026

Information I Collect

The personal information collected depends on how you interact with Ps Its Vintage and may include:

• Contact information, such as your name, email address, telephone number and postal address.
• Order information, including items purchased, billing and delivery details, order history and transaction information.
• Account information, if you create or use a customer account.
• Customer-service information, including information you provide when contacting me about an order, return, enquiry or complaint.
• Website and device information, such as your IP address, browser, device information and information about how you interact with the website.
• Marketing preferences, including whether you have chosen to receive or opted out of marketing communications.
• Reviews or other content that you choose to submit through the website or a review service used by Ps Its Vintage.

Payment Information

Payments are processed through the payment methods and payment providers made available through the website. Ps Its Vintage receives the transaction and payment-confirmation information needed to process and fulfil an order but does not normally receive complete payment-card details.

How Information Is Collected

Personal information may be collected:

• directly from you when you place an order, create an account, contact me, subscribe to updates, make a return or submit information through the website;
• automatically when you use the website, including through cookies and similar technologies where permitted; and
• from service providers involved in operating the store, processing payments, preventing fraud, delivering orders, providing reviews, analytics or other services connected with the website.

Information Obtained from Service Providers

Where relevant, I may receive personal information from organisations that provide services connected with your order or use of the website. This may include:

• order, account and website information from Shopify and services connected with the online store;
• payment status, transaction information and fraud-prevention information from payment-service providers;
• delivery, tracking and delivery-status information from postal, courier or logistics providers;
• review or customer-feedback information from services used to collect or display reviews; and
• website usage or analytics information from services used to understand and improve the website, where such processing is permitted.

How I Use Your Personal Information

I may use personal information to:

• process payments and fulfil orders;
• arrange delivery, tracking, returns and refunds;
• communicate with you about an order, return or enquiry;
• provide customer service and handle complaints;
• operate, maintain, secure and improve the website;
• detect, investigate and prevent fraud, misuse or other unlawful activity;
• maintain appropriate accounting, transaction and business records;
• comply with legal, tax, regulatory and consumer-protection obligations; and
• send marketing communications where you have requested them or where applicable law otherwise permits them.

Legal Bases for Processing

The lawful basis used depends on why the information is being processed. These may include:

• Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you, including processing, dispatching and managing an order, return or refund.
• Legal obligation: where information must be processed to comply with applicable legal, accounting, tax, consumer-protection or regulatory requirements.
• Legitimate interests: where there is a legitimate business reason for processing, such as providing customer service, protecting the website, preventing fraud, maintaining appropriate business records, improving services or establishing and defending legal rights, provided those interests are not overridden by your rights and interests.
• Consent: where consent is required, including certain marketing activities and use of non-essential cookies or similar technologies.

For electronic marketing, I will only send marketing where you have requested it or where applicable electronic-marketing rules otherwise permit it. You can opt out of marketing at any time.

Information Needed to Provide the Service

Certain personal information is needed in order to process and fulfil an order, such as your name, contact information, delivery details and the information required to complete payment. If you do not provide information that is necessary for the purchase or delivery contract, I may not be able to accept, process or fulfil the order.

Information used for optional activities such as marketing or submitting a product review is not required in order to make a purchase.

Cookies and Similar Technologies

The website uses cookies and other technologies that may store information on, or access information from, your device. Some are used to provide functions necessary for the website, basket, checkout, security or services you request.

Other technologies may be used for preferences, analytics, performance or marketing where permitted by applicable law. Where consent is required, these technologies will not be used until the appropriate consent has been given.

You can manage the choices made available through the website's cookie or privacy controls. You can also control cookies through your browser settings, although disabling technologies required for essential website functions may affect how those functions operate.

Shopify and other services connected with the store may also use cookies or similar technologies in connection with providing their services.

Who Personal Information May Be Shared With

I only share personal information where reasonably necessary for the purposes described in this policy. Depending on the circumstances, relevant information may be shared with:

• Shopify and services used to operate and secure the online store;
• payment processors and payment-service providers;
• Royal Mail, FedEx and other postal, courier or logistics providers used to fulfil orders;
• providers of website hosting, security, analytics, customer service, reviews or other business-support services;
• professional advisers where reasonably necessary; and
• public authorities, regulators, courts or other parties where disclosure is required by law or reasonably necessary to establish, exercise or defend legal rights.

Service providers receive or access personal information only where reasonably necessary for the relevant service and are subject to applicable data-protection and contractual obligations.

Product Reviews and Public Content

If you choose to submit a product review or other content intended for publication, information included in that content may become publicly visible. Please avoid including personal information in a public review that you do not wish others to see.

Third-Party Websites and Services

The website may contain links to websites or online services operated independently by third parties. Ps Its Vintage is not responsible for the privacy practices of an independent third-party website merely because a link to it appears on this website. Please review the privacy information provided by the relevant third party.

International Data Transfers

Some service providers used by Ps Its Vintage may process, store or make personal information accessible outside the United Kingdom.

Where an international transfer is subject to the UK data-protection rules, it will be made using a lawful transfer mechanism. Depending on the destination and circumstances, this may include UK adequacy regulations, appropriate contractual safeguards or another mechanism permitted by applicable data-protection law.

You may contact me using the details below if you would like further information about safeguards relevant to an international transfer of your personal information.

How Long Information Is Kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected. The retention period may depend on factors including the nature of the information, the purpose for which it is held, whether an account or transaction remains active, customer-service requirements, fraud prevention, dispute resolution and applicable accounting, tax or legal obligations.

Different categories of personal information may therefore be retained for different periods.

Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Children's Privacy

The website and services are not intended for children, and I do not knowingly collect personal information from children for the purpose of providing the services described in this policy.

Your Data Protection Rights

Depending on the applicable law, the type of processing and the lawful basis being relied on, you may have rights in relation to your personal information, including the right to:

• request access to personal information held about you;
• ask for inaccurate or incomplete personal information to be corrected;
• ask for personal information to be erased in certain circumstances;
• ask for processing to be restricted in certain circumstances;
• object to certain processing;
• receive or transfer certain personal information where the right to data portability applies; and
• withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that took place before consent was withdrawn.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

I may need to request reasonable information to confirm your identity before acting on a request concerning your personal information.

Complaints

If you have a concern about how your personal information has been handled, please contact me first so that I have the opportunity to investigate.

You also have the right, where applicable, to complain to the relevant data-protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.

Information Commissioner's Office
Helpline: 0303 123 1113
Make a complaint to the ICO

Where another data-protection law applies to you, you may also have the right to complain to the supervisory authority that has jurisdiction in your country or in relation to the processing concerned.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the website, business practices, service providers or legal and regulatory requirements. The current version will be published on this page and the last-updated date will be amended where appropriate.

Contact

For questions about this Privacy Policy, to exercise a data-protection right or to request information about an international-transfer safeguard, please contact:

Ps Its Vintage
PO Box 157
Ballyclare
BT41 9EU
Co. Antrim
Northern Ireland

Email: sales@psitsvintage.co.uk
Telephone: +44 7861 152645